Returns and Refunds Policy

Terms & Conditions

Deposits

A 50% deposit is required on any orders over $500.00 prior to fabrication starts unless agreed-upon payment terms have been established. 50% Balance is required upon completion of products and before installation however provided with completion pictures.

Details & Artfiles

All specifications, drawings, and literature are intended to give a fair description of the contract but SignsVerse reserves the right to vary the specifications (in the event of supply difficulties or other reasons) subject always to the understanding that we would advise the customer of any such variations, and that such variations would not be structurally or functionally detrimental.

Delivery

SignsVerse will do everything possible to adhere to the times and dates given, but cannot under any circumstances accept any liability for loss caused by failure to deliver and complete on time, whatever the cause for delay. Lead times are from the point at which the final artwork is signed off by the client.

Price Variations

All prices are fixed for 14 days from the quotation date. Should there be any changes in the cost, calling for an amendment to the confirmed price SignsVerse undertakes to advise the customer of any such amendment prior to the start of the contract.

Payment Terms

Down Payment (50%) is due prior to the start of Fabrication unless stated otherwise. The Down Payment can be paid by credit card or check, but please note that we are unable to start Fabrication until the payment is received. Full/balance payments are due prior to Installation (or shipping if it is manufactured only) unless stated otherwise.

The balance will be charged to the payment method on file once the installation is scheduled to be complete. We are able to accept a check as well, but please note that we are unable to schedule installation until the payment is received. Additional changes and/or permit fees may apply and will be invoiced separately post-installation.

Management Companies & Agents

In the case of clients acting on behalf of or working for end-user clients (e.g. Project Management Companies or Design Companies/Houses) the contract will be between SignsVerse and the Management Company or Agent/Designer to whom the invoice is to be made out. The payment terms will be as in the previous section titled PAYMENT TERMS. SignsVerse cannot accept delayed payments due to the terms the Management Company or Agent/Designer has arranged with their client.

Artwork/Design

Any amendments to the draft may be subject to additional charges. Lead times may be affected due to the following: Receipt of unsuitable artwork, delays in information and relevant files being received, delays in signing off final proofs, delays in receiving deposit payments, and consistent changing of designs. SignsVerse therefore cannot be held liable for delays in production deadlines due to any of the above occurring.

Return & Refund Policy

SignsVerse does not accept returns and refunds. All products are manufactured to customers’ specifications and custom made as per artfile and requirement. SignsVerse supplies proof drawings for the customer’s final approval. Projects don’t begin production until the customer has approved the project drawing. Once the production begins the production cannot be changed without incurring additional costs.

For any signage quality issues, we adhere to correct and complete the job as per artfile and a service trip will be arranged to correct any quality issues.

All sales are final and no returns & refunds will be accepted.

Order Cancellation

You are entitled to cancel your order within 15 days without giving any reason for doing so.

The deadline for canceling an order is ONLY before fabrication has started. We will clearly provide notification via email and project board for exact fabrication start date. Once Fabrication has started we cannot cancel the order and cannot amend the signage material and design at all.

To exercise your right of cancellation, inform us clearly by email: sales@signsverse.com

Refunds will be processed within 30 days of receiving your cancellation request (condition applied before fabrication starts). The credit card transaction charge is non-refundable.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: sales@signsverse.com